Shipments, returns and refunds
Packages are generally dispatched within 2 working days after receipt of payment has been recorded and are shipped via a variety of different carriers including Royal Mail, Hermes and DPD. All orders are tracked and some may include drop-off without signature. You can choose between Economy, Expedited and International Services.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Special care is taken to protect fragile objects, but we will process refunds in the case of items delivered unusable due to poor packaging or poor handling. Please notify us of any unexpected shortages within 48 hours and we will process a refund in the case a suitable substitution was not made.
If you would like to return any part of your order please contact us to discuss and obtain authorisation where necessary.
UK Mainland Shipping Rates
|up to 100g||£0.99||£3.95||£8.00|
|101g to 250g||£1.45||£3.95||£8.00|
|250g to 500g||£1.95||£3.95||£8.00|
|500g to 1kg||£2.95||£3.95||£8.00|
|1kg to 2kg||£3.95||£4.95||£8.00|
|2kg to 4kg||£4.95||£5.95||£8.00|
|4kg to 8kg||£5.95||£7.50||£8.00|
|8kg to 10kg||£6.95||£8.95||£8.00|
|10kg to 15kg||£6.95||£8.95||£10.00|
|15kg to 20kg||£7.95||£9.95||£10.00|
|20kg to 30kg||£7.95||£9.95||£13.00|
|30kg to 40kg||£14.95||£16.95||£13.00|
|40kg to 60kg||£14.95||£16.95||£17.00|
|60kg to 70kg||£21.95||£24.95||£17.00|
|70kg to 90kg||£21.95||£24.95||£27.00|
|90kg to 150kg||---||---||£27.00|
FRESH AND FROZEN DELIVERIES
We also ship fresh and frozen goods but these only ship on the expedited service and each item also attracts an additional charge for Frozen Gel Packs and insulation, these charges vary from item to item but range from about 50p to £4 extra per item depending on the value and volume of the item that needs to be kept fresh or frozen. Please note we also do not ship fresh and frozen items on Fridays so we can reduce the risk of packages stuck in transport depots over the weekend.
Please ensure someone will be in to receive the delivery so that any frozen items can be put into the freezer as soon as possible, the gel icepacks and insulation will keep goods frozen for 24 hours at least. But do not change the delivery day with the carrier as these need to be delivered as quickly as possible. All Frozen and Fresh packages do ship with a large sticker informing the delivery driver that the goods in side are frozen and need to be delivered ASAP. The delivery driver or postman will usual look for a safeplace or neighbour to leave the package with. If your package has shipped with DPD you can also add safe place and delivery information to the package as it is on its way to you.
If there are days when you will be away from home please add this information in your order message
e.g. "Do not ship by next day service on Monday as I am away until Wednesday"
ALCOHOL AND KNIVES
Not a recommended combination but both are items where we use an Age Verified Delivery service by Royal Mail. These will need to be received by an adult over 18 with Photo ID. Unfortunately this service can be expensive especially for items over 2kg in shipping weight. If you have a large mixed basket with a high shipping cost and a knife or bottle of alcohol it may be worth removing that item to compare the effect on the shipping cost, it could be more economical to make a separate order for Age Verified items.